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Frequently Asked Questions
What types of mattresses are manufactured by Uniluxx?
We, at Uniluxx, design and manufacture high-quality and high-performance mattresses. Currently, we produce two different lines of the mattress, the Uniluxx Orthopedic Memory Foam Mattress and the Uniluxx Dual Comfort Mattress.
What is the difference between Orthopedic Memory Foam Mattress and Dual Comfort Mattress?
Orthopedic memory foam mattresses are generally designed to be denser than other normal foam mattresses, making them more supportive of the spine. They mold to the shape of the body in response to heat and pressure, evenly distributing body weight. If you suffer from body pains, these mattresses are perfect for you! However, sleeping is a very subjective experience and might vary from individual to individual depending on their preference for the sleeping surface. With our risk-free trial policy, you can always have an alternative or return it completely.
The Dual Comfort Mattress is a dual-firmness (medium-firm on one side and medium soft on the other) mattress. While most mattresses narrow down your options of firmness before purchasing, with our Dual Comfort Mattresses, you won’t have to pick one level of firmness. Just flip the mattress, at your convenience, to get the firmness of your liking. It’s like getting two mattresses in one!
Our suggestion: If you are looking for a mattress for personal use, we strongly recommend the Orthopedic Memory Foam mattress. Lakhs of our customers have tried and preferred it for its comfort and support features. But if you are looking for a mattress for your guest room, the dual comfort mattress will tend to be handier as you can flip the mattress based on the guest’s preference.
How are Uniluxx’s Memory Foam Mattresses different from other ‘Memory Foam’ mattresses?
After years of research on the different sleeping patterns, body contours and various bedding materials, we have developed the right technology and design for manufacturing the best quality mattresses for a goodnight’s sleep. Compared to other memory foam mattresses, our foam’s design offers consistent support and does not heat up due to body contact through the night.
How are Uniluxx’s Memory Foam Mattresses different from ‘Latex Foam’ mattresses?
Latex foam is popularly known for being breathable and supportive, but it may not be the best material to invest in for pressure relief. Our mattress provides enhancements over latex with better support, breathability and pressure relief, at a much lower cost. Before buying your perfect mattress, you should also know the right source of the material used. No latex foams used in mattresses are 100% natural, despite the claims that they are about 95% natural, due to the hardening process required to set the material. Latex normally is synthetic and in many cases only about 30% natural, with the rest coming from chemicals and fillers.
Why do Uniluxx’s Memory Foam Mattresses cost so low?
Surprisingly, it doesn't cost a lot of money to craft a comfortable mattress with high-quality raw materials! Usually, the mattresses you receive are priced higher due to brand spends being passed on, retail commissions, sales commissions, and wholesalers’ profits. Our mattresses are cheaper compared to others in the market because we cut out the middlemen to sell good quality mattresses directly to our customers at fair and honest prices.
Do Uniluxx mattresses have a break-in period? OR How long does it take to get a comfortable sleeping experience on Uniluxx mattresses?
The break-in period is the time that a new mattress usually takes to conform to the body shape of the individual. Most new mattresses have a break-in period, which keeps changing, making the mattress feel different from how it felt earlier and becoming more and more comfortable every day. The break-in period is usually 30 days, giving the body abundant time to conform to a mattress, allowing for perfect sleep on the mattress.
Does a new Uniluxx mattress smell of chemicals?
Like most new products, you may sometimes find a slight odor when you unbox a new Uniluxx mattress, kind of like in a new car. Fret not, this smell doesn’t last very long! We compress the mattresses when we ship them to you. So, when you open the packaging, the mattress will feel normal within a few hours with fresh, clean air.
Even though short-lived, this smell comes from freshly made new foam that is packaged specifically for transit, and not from any harmful chemicals. Any minor smell that you may notice after fully opening the box quickly dissipates over the next few days.
What’s the difference between buying on any e-commerce site versus buying on uniluxx.com?
When you purchase Uniluxx products from our official website, www.uniluxx.com, all customer support is handled by our internal team of experts. Also, all mattress purchases made through our website come with a 100 days trial period. However, in the case of orders placed through other e-commerce websites, all customer services, including returns and exchange, are managed by that particular e-commerce website’s customer support. This may create some delays as each of these sites have a different workflow and SLAs for the same.
But irrespective of where you purchased your Uniluxx product from, in case you are looking for answers and support, we are always there to help!
Your questions around our mattresses and accessories
How do Uniluxx mattresses feel to sleep on?
Like magic! Our product team has designed the mattresses to ensure the perfect sleep with the utmost comfort for all our customers. Our products not only offer proper support throughout the body but are also breathable, durable and designed to meet all sleeping needs!
How firm are the Uniluxx mattresses?
Our mattress is designed to be soft and plush on top while remaining supportive throughout. To simplify and give a reference, our mattresses are about a 6 or 7 on a scale of 1-10, with 1 being a feather pillow and 10 being a hardwood floor.
We've designed our foam to cater to the needs of different types of people. Uniluxx mattresses are for those who like soft as well as for those who like firm mattresses. So, regardless of what your usual preference is, you’ll find something that’s perfect for you at Uniluxx.
Do I need to air the mattress?
Our mattresses are designed in a way that in most cases, you won't need to air them. We use spacer cloth on each mattress’ bottom to optimize airflow. If you use the mattress in a well-ventilated room, on a normal bed, there will be no requirement for airing the mattress. However, for floor use in more humid climates, we suggest that you regularly prop-up your mattress to ventilate it – this will help in keeping your Uniluxx mattress dry and clean.
Do I need to flip the Uniluxx Memory Foam Mattress?
Whatever your sleeping patterns and preferences are, we use a “Non-Flip” construction technique, which means that you will never have to flip a Uniluxx Memory Foam Mattress. If you find yourself consistently sleeping on one side of the bed, you can turn the mattress 180 degrees (head to foot and foot to head side) to even out the wear.
Can I clean the cover of the mattress?
Yes, you can clean the cover of the mattress. Our orthopedic memory foam mattresses come with a removable cover that you can simply unzip, remove and clean the necessary spots with a mild detergent - gently dabbing the cover rather than rubbing it. However, do not machine wash or dry the mattress cover - it may shrink. Before putting the cover back on, make sure the cleaned area is 100% dry. For the dual comfort mattress, we recommend that you take a slightly wet cloth, dip it in mild detergent water and then dab the stain.
What are Uniluxx mattress covers made from?
Our orthopedic memory foam mattresses come with two different covers. The inner cover is made using pure, breathable cotton (110 GSM) and is stitched permanently to the mattress surface. The outer cover is made using high GSM spun polyester fabric and has a zipper. This zippered cover can be removed and washed, whenever necessary for a clean, hygienic sleeping experience. Our dual comfort mattresses have the same outer cover like the one above, but it is non-removable.
Can I have a sample of the foam or cover fabric?
Unfortunately, we will be unable to provide samples of our mattress at the moment. Our foam and cover fabrics are only used after rounds of rigorous testing and market research to ensure they are of the highest quality and suited for our customers. In case you wish to know more about the material we use to manufacture your mattresses, feel free to get in touch with us on phone or e-mail (firstname.lastname@example.org).
Can I fold the Uniluxx mattress?
Yes! Our mattresses can be folded and can be kept for a few days or weeks. In case you are shifting, the ability to fold is very handy! However, please avoid folding it for months as it can affect the shape and firmness of the mattress.
What is the weight capacity of Uniluxx mattresses?
Yes, all our products are safe for adults, children and even infants. The foam used in our products is sourced after rigorous research and is tested by an independent third-party foam certifier, to check the cleanliness and safety, ensuring that it is free from known harmful chemicals and gases.
What is the price of Uniluxx mattresses?
We sell two lines of mattresses in all traditional sizes, and the prices vary by size. To know more about our mattresses, sizes, and prices, please visit our mattresses section.
Have queries about ordering online?
Can I buy the Dual Comfort Mattress and then exchange it for the Orthopedic Memory Foam Mattress, if not comfortable, and vice versa?
Of course, you can! Your comfort is our priority! Just write to us at email@example.com or call us and our team of experts will assist you with the replacement.
I have accidentally ordered the wrong size. Can it be replaced with the correct size?
Yes, we will be able to help you with the replacement, in case you have ordered the wrong sized mattress. If you have measured your bed incorrectly and placed the wrong order, we will retrieve the order, place a new order and then ship a replacement mattress, while charging you just for the logistics cost. Since the process is elaborate, it may cause undue delays in the delivery. So we recommend that you measure your bed with the right tools without assuming the size.
You can write to us at firstname.lastname@example.org or call us and our team of experts will assist you with the replacement.